Digital front desk Services for SMBs

Practical Smart services we can pilot now: website Digital agents, lead capture, dashboards, follow-up workflows, email deliverability/marketing, integrations, and scoped voice/call agents.

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Complete deployment

Digital Platform Full Setup

For founders and agencies that want the full Digital operating layer installed, configured, and handed over on their own server or cloud instance.

Server provisioning, Nginx/SSL, firewall, Fail2ban, backups, monitoring, and secure admin access
Digital agent workspace setup with isolated specialist agents, memory, task logs, and channel routing
Website Smart chat, client dashboard, lead capture, onboarding wizard, email/MTA deliverability, and automation workflows
Optional WhatsApp, Telegram, SIP/voice, CRM, calendar, and mailbox integrations
Launch handover: documentation, maintenance checklist, incident rollback plan, and staff training

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High demand

Smart lead capture Agent for Small Business

For businesses that lose enquiries because nobody replies quickly enough. Our Smart lead capture agent engages every visitor.

Website chat trained on services, FAQs, prices/ranges, policies, and location info
Collects name, email, phone, service need, urgency, location, and notes
Scores or tags leads based on intent and fit
Saves enquiries into the dashboard and can trigger follow-up tasks

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Core offer

Smart Front Desk for SMB

A practical Smart Front Desk for small business answering common questions, handling appointment requests, callbacks, and escalating when needed.

Answers FAQs and service questions 24/7
Collects appointment/callback request details
Escalates urgent, sensitive, or low-confidence cases to staff
Can later connect to calendars, CRMs, and existing business mailboxes

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Revenue protection

Automated Lead Follow-up

Most SMBs lose money in follow-up. Our automated lead follow-up turns chats and forms into action before leads go cold.

Conversation summaries and next-action notes
Lead follow-up reminders and internal task creation
Drafted replies for staff approval
Missed enquiry and stale lead tracking

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Client space

Client Dashboard

Each client gets their own managed space showing what their Digital front desk system is doing.

Contacts/leads and chat questions
Plan, onboarding checklist, service status, and support requests
Integration status and automation notes
Usage/fair-use indicators as the platform matures

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Scoped build

Workflow Integrations

We integrate where it makes commercial sense and avoid pretending every tool is instant.

CRM/contact capture
Smart appointment booking for SMB and calendar request workflows
Existing mailbox/provider integrations where feasible
Spreadsheet, webhook, API, and database workflows

Email growth

Email Deliverability & Marketing Platform

For SMBs that want email campaigns, automated follow-ups, and better inbox placement.

Domain sending setup: SPF, DKIM, DMARC, tracking domain, sender identity, and warm-up plan
Transactional email workflows for confirmations, alerts, contact-form replies, and onboarding
Marketing/contact segmentation for leads, customers, enquiries, and reactivation campaigns
Smart campaign drafts, subject lines, follow-up sequences, and lead nurture messages
Deliverability monitoring: bounce handling, unsubscribe links, complaint risk, and list hygiene
Integration with Google Workspace, Microsoft 365, Zoho, CRM, forms, or dashboard contacts

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Pilot / upsell

Voice & Call Agents

Voice is offered as a scoped pilot after the web lead flow is proven.

Inbound FAQ and intake call flows
Callback and appointment request capture
Transcripts, summaries, and CRM/ticket handoff
Human escalation rules for sensitive or high-value calls

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Request a demo flow

When someone requests a demo, we capture their details and route them into the dashboard. The Smart assistant can also give the signup URL immediately.

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