Effective date: 11 October 2026
Contracting entity. UnitAxon is a product and service brand of NexusCortex LLC, its parent company. Unless a written order identifies a different authorised contracting entity, “NexusCortex,” “UnitAxon,” “we,” “us” and “our” refer to NexusCortex LLC. “You” means the individual accepting these terms or the organisation they are authorised to represent.
1. Acceptance and eligibility
By creating an account, accessing the workspace, submitting a service request, accepting a quotation or purchasing a service, you agree to the terms that apply to that activity. If you act for a business, you confirm that you are authorised to bind it. You must provide accurate information and comply with applicable law.
2. Accounts and security
You are responsible for protecting account credentials, using appropriate multi-factor authentication where available, keeping account details current and promptly reporting suspected unauthorised access. Workspace owners and administrators are responsible for user invitations, role assignments and removing access when it is no longer needed.
3. Acceptable use and customer content
You retain your rights in content you submit and grant us permission to process it as reasonably necessary to provide, secure and support the service. You are responsible for the accuracy, lawfulness and permissions for that content, including data about your customers and employees. You must not use UnitAxon to violate law or third-party rights, send unlawful or deceptive communications, distribute malicious code, bypass security, interfere with the service, or access information without authority.
4. AI assistance
The service may generate summaries, classifications, drafts and recommendations. Outputs may be incomplete, inaccurate or unsuitable for your circumstances and must be reviewed before you rely on them. You remain responsible for business decisions, communications, configuration changes and legal compliance. For expert-led deliverability services, AI-assisted triage does not replace human review and does not itself authorise a quotation or technical change.
5. Plans, prices and subscriptions
Plan features, prices, seat limits, billing intervals and applicable taxes will be presented in the relevant offer or checkout. A subscription may renew automatically if the checkout states that it does. You authorise charges by completing the relevant payment flow. Plan changes, proration, renewals and cancellations take effect only when confirmed by the authoritative billing system. You are responsible for keeping billing information current and for charges properly due under the selected plan.
6. Expert services and quotations
Any email deliverability recovery or monitoring engagement is governed by the specific quotation accepted by you. The quotation will identify the covered domain(s), platform(s), templates or other scope; price and billing interval; timeline; measurable success criteria; included remediation and retest cycles; exclusions; access requirements; and applicable remedy terms. No paid work begins until the quotation is accepted, payment requirements are satisfied and authorised access is arranged.
Mailbox providers control their filtering and inbox placement decisions. We do not promise universal inbox placement, delivery to every recipient or permanent reputation outcomes. We will perform the work and any remediation explicitly included in the accepted quotation. Any further remedy is governed by that quotation and applicable law. Nothing in these terms removes non-waivable consumer or business rights that apply by law.
7. Payments, invoices, cancellations and refunds
Payments are processed by the provider shown at checkout, which may be Stripe. Payment is considered confirmed only when our systems receive and validate authoritative payment confirmation; a browser redirect or screenshot alone is not proof of payment. Receipts or invoices are provided through the payment provider or our service workflow where available. Cancellation and refund rights are governed by the accepted order, displayed subscription settings and applicable law. We will not exclude rights that cannot lawfully be excluded.
8. Confidentiality and access
Each party should use reasonable care to protect non-public information received from the other and use it only for the agreed purpose, subject to legal obligations. You must provide only the access necessary for contracted work and revoke temporary access when it is no longer needed. Do not send passwords, recovery codes or private keys through ordinary contact forms or unprotected email.
9. Intellectual property
We and our licensors retain rights in UnitAxon, its software, branding and service materials. You may use the service during the applicable subscription or engagement and subject to these terms. You retain rights in your submitted content. Feedback may be used to improve our services without creating an obligation to you.
10. Availability, suspension and termination
We may maintain, modify or discontinue features and may suspend access when reasonably necessary for security, legal compliance, non-payment, suspected abuse or protection of the service and other users. You may stop using the service and request account closure. Data handling after closure remains subject to our Privacy Policy, applicable order terms and legal retention requirements.
11. Disclaimers and liability
We provide the service with reasonable care and in accordance with any specific written commitments in an accepted order. To the extent permitted by law, we do not warrant uninterrupted or error-free availability and disclaim implied warranties that may lawfully be disclaimed. Neither party is liable for indirect or consequential loss to the extent permitted by applicable law. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, or overrides an express written service commitment.
12. Changes, disputes and contact
We may update these terms and publish the effective date on this page. Material changes will be notified where required by law. The applicable law and forum will be determined by mandatory law and any valid written order between the parties; no jurisdiction is asserted here without confirmation of the contracting entity’s registered details and legal review. Please contact [email protected] with questions or disputes so we can attempt to resolve them.
These terms are an operational draft, not a substitute for advice from qualified counsel. Before broad commercial launch, confirm NexusCortex LLC’s registered address and jurisdiction, governing law, dispute venue, liability caps and any mandatory consumer/business terms.